faq

To make any changes to your appointment—whether it’s adjusting the time, date, or services—we kindly ask that you notify us at least 24 hours in advance. By reserving this time, you accept our policy: if you cancel any services within 24 hours or fail to attend the appointment, a 50% cancellation fee will apply.

By providing your credit card details, you authorize Rejuve Salon Spa to securely store your card information on file. This card will be used for the payment of services rendered and any applicable cancellation or no-show fees as outlined in our policies. We adhere to strict privacy and security protocols to ensure your information is protected and will not be shared without your consent.

Should any harm come to your hair, we pledge to make every effort to restore its condition, which could involve a range of solutions from an extra haircut to remove any damage, to special treatments, use of products, or other services.

We guarantee your satisfaction with our work to make sure you love your new look. Please notify us within 3 days of your service for any adjustments. Hairstyling services excluded. We do not issue refunds after services have been rendered.

Our appointment booking policy requires all of our guests to provide a credit card to be stored in their customer profile. A 50% deposit to be retained in the place of a credit card would be accepted. If a guest has 1 or more last-minute cancellations (less than 24-hour notice) or no-show appointments, a credit card will be required for all future appointments and the cancelation fee is to be paid prior to rescheduling.

 If for any reason you are not satisfied with a product purchased at Rejuve Salon Spa, please return the unused portion (not less than half full) within 30 days of the original purchase to have the original form of payment returned, or a store credit to be used on products or services. Without a receipt, only an exchange or store credit will be provided.