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FAQ

What if I am running late?

Please let us know asap and we can do our best to accommodate your visit. We may taylor the appointment to the remaining time available.

What if I need to cancel my appointment?

Please call/text 317-870-1700.

Do you offer spa services?

We have facial, nail and lash/ brow treatments available.

What is included in your salon services?

Shampoo, condition, ritual, and styling are included in all hair services unless otherwise requested.

Do you accept hair donations?

We will create donations for Wigs for Kids and Locks for Love. To schedule call/text or book online for an advanced cut with donation. This allows for the time needed to cut the donation and create a new style for you. Please arrive with clean dry hair.

How can I book my appointment?

You may call the salon, text our AI assistant or use our online booking service on the website or through our app.

What is your referral program?

We offer a full-size Aveda product to the new guest at their first visit and one to the referrer at their next visit.

Do you offer customer loyalty program?

You can register for our loyalty program through our app and receive a punch of every full service. Ten visits reward you with a $10 gift certificate.

Can I cancel my appointment online?

Because online booking requires a deposit you will have to contact the salon to cancel prior to 24 hours and have your deposit refunded or your visit rescheduled. Online booking does not offer the option to refund deposits.

What gift cards do you except?

You can use a Rejuve or Aveda gift card for any services/tips or product. Spa wish and spaweek gift cards are only valid for services in the spa.

What if I do not like my hair?

Let us know right away. Within 72 hours we can schedule an adjustment to your service to make you happy. Adjustments are made for the original services rendered. Additional services will be of additional cost.

What if I do not like the product I purchased?

Returns are accepted for refund within 30 days with receipt if more than half of the product has not been consumed. Store credit or exchange only without receipt.

Can you help with my wedding?

We have a bridal booking specialist to help plan and organize all your bridal needs. Email Kaitlin rejuvesalonspa.aveda@gmail.com

Did you find the answer to your question?

Call or text us with any additional questions 317-870-1700.

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